Privacy Policy
Effective Date: 2 July 2025 | Last Updated: 2 July 2025
Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, apply for loans, or interact with our services.
1. Who We Are
We are a financial technology company offering bitcoin-backed loans to users in South Africa. We are committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.
2. Information We Collect
We collect the following types of personal information:
2.1. Information You Provide
Full name, ID number, and contact details
Proof of address (e.g., utility bill)
Bank account information
Bitcoin wallet address
Employment or income documentation (if required)
2.2. Automatically Collected
IP address and browser information
Device type and usage data (via cookies and analytics tools)
Access logs and session history
3. Why We Collect Your Information
We use your information to:
Verify your identity (KYC) and comply with AML laws
Assess and process your loan application
Manage your loan account and collateral
Communicate important information (e.g., margin calls)
Send transactional and service-related notifications
Improve our website and customer experience
Comply with legal and regulatory obligations
4. How We Protect Your Information
We implement appropriate security measures to protect your data, including:
End-to-end encryption of sensitive data
Secure, permission-controlled access to customer records
Secure custody of BTC collateral using multi-signature or cold storage wallets
Regular audits and data protection reviews
5. Sharing Your Information
We do not sell or rent your personal data. We may share your data only with:
Regulated third-party custodians (for collateral storage)
Payment processors and banking partners
Identity verification service providers
Legal or regulatory authorities when required by law
All third-party service providers are contractually bound to maintain confidentiality and comply with POPIA.
We use cookies to:
Remember your preferences
Analyze site traffic and usage patterns
Deliver targeted messages and service updates
You can manage or disable cookies through your browser settings.
7. Data Retention
We retain your personal data only as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal, tax, or regulatory requirements
Resolve disputes and enforce our agreements
8. Your Rights
Under POPIA, you have the right to:
Access the personal data we hold about you
Correct any inaccurate or outdated information
Object to processing under certain conditions
Request deletion (where applicable)
To exercise these rights, contact us at: hello@getbitcoin.loans
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. You are encouraged to review it regularly.
11. Contact Us
If you have questions or concerns about your personal information or this policy, contact:
Data Protection Officer
Email: hello@getbitcoin.loans
